POLICY ON THE COLLECTION, PROCESSING, AND PROTECTION OF PERSONAL DATA
This Policy on the Collection, Processing, and Protection of Personal Data (the “Policy”) is issued and publicly disclosed by Chicland Hotel Joint Stock Company (“Chicland Hotel”) on its official website at https://chiclandhotel.com and shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. By accessing or using any products or services of Chicland Hotel and/or entering into any transaction with Chicland Hotel by any means whatsoever, the Customer acknowledges that he/she/it has read, clearly understood, and voluntarily agrees to be bound by and comply with this Policy.
1. DEFINITIONS
For purposes of this Policy, the following terms shall have the meanings set forth below:
“Products” means all products and services performed and/or provided by Chicland Hotel within the scope of its registered business lines and operations.
“Services” means all services performed and/or provided by Chicland Hotel within the scope of its registered business lines and operations.
“Customer” means any organization or individual who is also a data subject, including but not limited to organizations and individuals who interact, transact, access, provide, or use the Products of Chicland Hotel (including, without limitation, transactions conducted directly at Chicland Hotel’s premises, via online platforms, and/or through any other means), as well as organizations and individuals participating in Chicland Hotel’s programs or events.
“Personal Data” means information or data of a Customer in the form of symbols, writing, numerals, images, sounds, or similar forms in an electronic environment that is associated with a specific individual or helps identify a specific individual, including but not limited to information and data relating to full name, date of birth, gender, nationality, citizen identification information, personal identification number, passport number, marital status, transaction information, and access history. In addition, certain information or data of a sensitive nature, such as race, health information, religious beliefs, political opinions, biometric data, Customer location data, and other similar information, may be collected and processed by Chicland Hotel where necessary and in accordance with applicable law.
- “Processing of Personal Data” means any operation or set of operations performed by Chicland Hotel on a Customer’s Personal Data, whether or not by automated means, including but not limited to collection, recording, analysis, verification, storage, modification, disclosure, combination, access, retrieval, recovery, encryption, decryption, copying, sharing, transmission, provision, transfer, deletion, destruction, or other relevant activities.
Chicland Hotel utilizes the following data analytics tools:
Cookies are small text files stored on a Customer’s device when the Customer accesses our Website. Cookies enable the Website to remember information about visits, such as language preferences, content viewed, or actions taken, in order to enhance user experience and support analytics, personalization, and advertising activities.
Customers may learn more about cookies at: http://www.allaboutcookies.org/manage-cookies/index.html
Pixel Tags – Google Tags are code snippets embedded in the Website to track user behavior (such as page views, adding items to cart, and purchases). They are used to improve the effectiveness of advertising activities, including remarketing, conversion measurement, and advertisement optimization.
“Do Not Track” Feature is a browser setting that users may enable to request that websites refrain from collecting or tracking their browsing data. When this feature is enabled, Cookies, Pixel Tags, and Google Tags will not collect or store the Customer’s browsing data. As a result, the Customer may need to reconfigure certain personalized settings each time he/she/it accesses our Website. If a Customer’s browser has enabled the “Do Not Track” feature, we will respect such preference. Customers may disable this feature at any time.
2. CATEGORIES OF PERSONAL DATA COLLECTED
At various touchpoints throughout your journey as our Customer, we collect Personal Data in accordance with applicable law to deliver consistent, high-quality services. “Personal Data” refers to information that identifies you as an individual or relates to you as an identifiable individual. We collect and process the following categories of Personal Data concerning you:
General Identification Information, including full name, mailing address, email address, telephone number, social media account ID, profile photo, and other publicly available data or data provided through linking your social media account with your loyalty account, or other similar identifiers.
Demographic Information and Important Dates, including gender, language preference, nationality, date of birth, anniversary dates, and other special occasions.
Government-Issued Identification, including passport, visa, or other government-issued identification documents (and the Personal Data contained therein).
Financial Information, including credit card, debit card, and other payment-related data.
Travel Information, including prior stays or interactions (including interactions via our chat functionality), goods and services purchased, special service requests and amenities, travel itinerary, travel group information, activity data, and employer details (for business-related bookings).
Health Information: including information collected in connection with the provision of our spa, wellness, and beauty services.
Other Information: In more limited circumstances, we may also collect:
Data relating to family members and travel companions (including children’s names and ages);
Biometric data;
Images, video, and audio data collected through voice recordings (for example, when customer service calls are recorded for quality assurance purposes); security cameras located in public areas such as corridors and lobbies within our premises; and body-worn cameras used by loss prevention personnel and other security staff.
We may also collect information regarding your “Preferences” whether provided by you or recorded during your stay, in order to enhance your experience both presently and in the future. Such Preferences may include your “Interests and Passions” (e.g., golf, spa, or other on-property activities); “Food and Beverage” preferences, which may include health-related restrictions or personal requirements to better support your well-being; and “Room and Stay” preferences, including room selection, amenities, and likes and dislikes to improve our Services. Additional Preferences may include details regarding individuals with whom you frequently travel, your relationship with such individuals, special dates such as anniversaries and birthdays, and your marital status.
If you submit any Personal Data relating to another individual to us or to our Service Providers (for example, if you make a reservation for another person), you represent and warrant that you have the authority to do so and that you authorize us to use such data in accordance with this Privacy Policy.
We may also collect “Other Data” that does not directly reveal your specific identity. To the extent that such Other Data reveals your specific identity or relates to an identifiable individual, we will treat such Other Data as Personal Data.
Other Data includes:
System Data When Customers use a desktop computer or mobile device to access our Online Services, we may collect certain data through the browser or automatically through the device, such as computer type, screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the Online Services being used.
Precise Location-Based Services With your consent, we may collect the precise geolocation of your device using satellite, cellular tower, Wi-Fi signals, or other technologies. We will collect such data if you opt in through our Application or other program (either upon initial login or thereafter) for the purpose of enhancing special offers and enabling location-based features on your device, such as identifying nearby hotels, locating airport shuttle services, displaying maps, and providing directions. If you have chosen to share your location, the Application or other program will continue to collect location data in accordance with your selected sharing preferences.
Choices Regarding Precise Location Sharing Users may designate, through their device operating system settings (such as via the “Settings” icon), whether to share location data at all times, only while using the Application, or never. If you choose to share location data only while using the Application, we will have access to such data until you log out of or close the Application, or until you disable location services for the Application or other program through your device settings.
3. METHODS OF COLLECTION OF PERSONAL DATA
Through the website https://chiclandhotel.com operated by us through which you are accessing this Privacy Policy, including:
Through software applications (including automated tools and chat functionalities) made available by us for use on or through computers and mobile devices (collectively, our “Applications”);
Through our social media pages that we control through which you access this Privacy Policy (collectively, our “Social Media Pages”);
Through email communications that we send to you that link to this Privacy Policy and through your communications with us online or directly;
From third parties such as Authorized Licensees, Advertising Partners, Owners and Franchisees, and from other sources, such as data providers, public databases, marketing partners, and other third parties; and
When you visit or stay at our Chicland Hotel property or through other direct interactions (collectively, “Hotel Visits and Direct Interactions”).
In general, we refer to our Website, Applications, and Social Media Pages as the “Online Services” and, together with Hotel Visits and Direct Interactions, the “Services.”
HOW AND WHERE WE COLLECT YOUR DATA
This Privacy Policy describes the privacy practices of Chicland Hotel with respect to Personal Data and Other Data that we collect through the following:
Chicland Hotel. We collect Personal Data and Other Data from other companies for the purposes described in this Privacy Policy, such as providing and personalizing the Services, communicating with you, and facilitating our business purposes.
On-Property and Travel Service Providers. We may collect your Personal Data and Other Data from spas, restaurants, fitness clubs, guest service departments, and other outlets at our properties.
Linked Accounts. We collect Personal Data and Other Data when you use a Loyalty Program code or Online Services login credentials to receive or register for certain third-party services. These companies include businesses such as airlines, car rental companies, restaurant reservation companies, and transportation service companies. In addition, social media account providers allow customers to connect their social media accounts to their Online Services accounts or to log in to their Online Services accounts using their social media accounts. When you register for such services, we will disclose your Personal Data and Other Data to those third parties. If you do not want us to collect your Personal Data or Other Data in this manner, please do not provide your Loyalty Program code to third parties, do not use your Online Services login credentials to register for third-party promotions, and do not connect your Online Services account with accounts on third-party services.
Advertising Partners. We share Personal Data and Other Data with Advertising Partners, including companies such as Meta, Google, and other companies, in order to provide marketing, advertising, and promotional services to you.
Other Sources & Service Providers. We collect Personal Data and Other Data from various third parties, such as public databases, joint marketing partners, financial service providers, travel agents, and online travel providers. We may combine Data collected from other sources with Data collected from you or about you through the Services and use such Combined Data in accordance with this Privacy Policy and applicable law, including for marketing and advertising purposes.
Online Services. We collect Personal Data or Other Data when you interact with our Online Services, by taking actions such as, but not limited to, accessing, making reservations, and requesting services from our Website or Applications, communicating with us (including via automated chat functionality or AI-enabled technologies), connecting with us or posting on our social media pages, subscribing to electronic newsletters, or participating in a survey, contest, or promotion.
Customer Care Center. We collect Personal Data when you make reservations by telephone, contact us via email, fax, online messaging services, or contact customer service. Such communications may be recorded for quality assurance and training purposes.
Internet-Connected Devices. We collect Personal Data and Other Data from internet-connected devices available at our properties. For example, when you connect a device to the hotel’s internet or when a Smart Room Assistant is available for you to adjust your accommodation and experience.
Combined Data. Data collected from the above sources and through the Services may be combined and used in compliance with this Privacy Policy and applicable law.
In addition, directly from Customers and/or through automated applications, including:
Through transactions established between the Customer and Chicland Hotel;
When the Customer searches, registers, logs in, creates, manages an account, accesses, transacts, or interacts through available Chicland Hotel channels (such as website, Facebook, Zalo, applications, etc.);
When the Customer accesses any electronic information page of Chicland Hotel or uses any feature or resource available on or through such page;
When the Customer downloads or uses Chicland Hotel’s mobile applications;
From exchanges and communications between Chicland Hotel and the Customer (in person, by mail, telephone, online, electronic communication, or any other means), including surveys, programs, events, and activities in which the Customer participates;
From interactions or automated data collection technologies: Chicland Hotel may collect information, including IP address, referring URL, operating system, browser type, and any other information automatically recorded from a connection;- From interactions or automated data collection technologies: Chicland Hotel may collect information, including IP address, referring URL, operating system, browser type, and any other information automatically recorded from a connection;- Cookies, pixel tags, or any technology capable of tracking individual activity across devices or websites;
Location information or other metadata provided by a device;
Other means: Chicland Hotel may collect Personal Data when the Customer interacts with Chicland Hotel through any other means.
4. PURPOSES OF PROCESSING PERSONAL DATA
PURPOSES FOR WHICH WE COLLECT CUSTOMER DATA
Please note: The collection of data is based on the Customer’s consent. Customers are required to provide their consent to the collection of Personal Data in order for Chicland Hotel to be able to provide its services.
| PURPOSE | DESCRIPTION OF ACTIVITIES ASSOCIATED WITH THE PURPOSES | LEGAL BASIS (WHERE APPLICABLE) |
| Reservations & Guest Registration Information | There are several activities associated with these purposes, including facilitating hotel reservations and bookings and related services; providing pre-arrival communications (logistics, modifications, preferences, etc.); and processing payments and security deposits. | Performance of a contract with the individual making the reservation. Legitimate interests of the individual making the reservation, such as honoring the guest's preferences, as well as those of any individuals accompanying the primary guest (for example, a spouse, children, or friends). Legal obligations related to financial transactions, such as maintaining accounting books and records. |
| On-Property Guest Services & Stay Experience | There are a number of activities associated with these purposes, including facilitating check-in and check-out; processing payments; providing consistent and personalized services and recommendations regarding on-property offerings (based on prior stay history or stated preferences); providing bell services, luggage storage, and parking; arranging appointments with third-party service providers on behalf of guests (such as coordinating tours and other excursions; arranging taxi services, shuttle services, and private drivers; and facilitating reservations and bookings at restaurants and events); managing and enabling access to Wi-Fi, television, and other connectivity services (including access to business center amenities); facilitating in-room dining services (including any dietary restrictions or other personal needs communicated by the guest); providing housekeeping services (including housekeeping frequency, special pillow or bedding preferences, and other amenities requested by the guest) and laundry services; handling guest requests, inquiries, and complaints; and determining eligibility for age-restricted goods and services (such as alcoholic beverages or in-room adult entertainment). | Performance of a contract, such as processing payments Legitimate interests, such as honoring guest preferences (for example, a room near the elevator or on the highest floor) Consent, such as collecting information regarding dietary preferences that the guest chooses to provide Legal obligations, such as collecting a national identification number where required by law |
| Meetings & Events | There are a number of activities associated with these purposes, including communicating with planners and attendees regarding meetings or events (“Events”); facilitating Event bookings and related attendee reservations through all booking channels; engaging in pre- and post-Event communications (logistics, accommodations, modifications, payments, etc.); preparing and coordinating Events in accordance with the instructions, expectations, and preferences of the group, planner, or attendees; arranging guest rooms; facilitating catering services; enabling the use of third-party service providers (including audiovisual and transportation providers); receiving and transporting Event-related materials and equipment; communicating regarding invoicing and the collection of outstanding amounts; collecting or processing payments, deposits, and commissions; conducting credit checks; handling requests, inquiries, and complaints from groups, planners, or attendees; and communicating with attendees before, during, and after the Event.. | Performance of a contract, such as collecting information related to an Event. Legitimate interests, such as responding to guest complaints or concerns related to an Event Legal obligations related to financial transactions, such as obligations to maintain accounting books and records |
| Chicland Hotel Operations & General Business Administration | There are some activities associated with these purposes, including managing customer care services to support and address inquiries, feedback, and complaints regarding any of our services (for example, in person, via telephone, email, or social media); managing security and fraud prevention; administering online services (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting); monitoring and analyzing service usage and leveraging data analytics to improve services, marketing, programs, and the overall guest experience, collect feedback, conduct pilot programs for potential new services, and develop new services as well as enhance existing offerings. | Performance of a contract, such as ensuring that online services function properly, so that guests can make reservations Legitimate interests, such as responding to guest complaints and concerns, which may include, where permitted by applicable law, recording customer care service calls Legal obligations related to financial transactions, such as maintaining accounting books and records |
| Incident Response & Emergency Situations | Certain activities are associated with this purpose, including, without limitation: ensuring the security of services at the hotel; responding to, managing, and documenting incidents occurring at the hotel, medical emergencies, and other emergencies; proactively monitoring the property to support incident prevention, response, and comprehensive documentation (including through security cameras and body-worn cameras); requesting assistance from emergency services; and issuing notifications and alerts in the event of an incident or emergency (such as via SMS, email, telephone calls, audio-visual device prompts, or other communication channels). | Performance of a Contract, such as providing security services for guests and associates through interactions with on-property security personnel Legitimate Interests, such as monitoring the property through security cameras and body-worn cameras to help ensure the safety and security of guests and associates Legal Obligations, such as documenting and providing records relating to incidents occurring at the hotel Vital Interests of an Individual, such as contacting medical services on behalf of a guest experiencing illness or injury |
| Legal & Compliance | Certain activities are associated with this purpose, including, without limitation: complying with applicable laws and regulations; responding to and complying with legal processes; addressing requests from public authorities and governmental agencies; meeting national security or law enforcement requirements; enforcing our terms and conditions; protecting our operations; safeguarding the rights, privacy, safety, or property of Chicland Hotel, our guests, visitors, and other relevant individuals; and enabling us to pursue available legal remedies and limit potential damages that Chicland Hotel may incur. | Legal Obligations, such as complying with applicable legal processes Legitimate Interests, such as enforcing our terms and conditions to protect our brand Vital Interests of an Individual, such as contacting emergency services in the event of disturbances or guest-related incidents |
| Spa, Wellness and Beauty Services | There are certain activities associated with this purpose, including: facilitating reservations and bookings; determining eligibility to receive services; accommodating disabilities or other health-related conditions and providing appropriate and safe activities, services, and treatments; delivering consistent and personalized services based on prior experiences and guest-stated preferences; processing payments; arranging qualified professionals for specific therapies and services; and managing guest requests, inquiries, and complaints. | Performance of a contract, such as processing payments Consent, such as collecting information regarding relevant conditions in connection with the provision of massage services Legitimate interests, such as delivering personalized services (for example, offering a therapy based on prior activities or preferences) Compliance with legal obligations relating to financial transactions, such as requirements to maintain books and records. |
| Fitness and Recreation Services | There are certain activities associated with this purpose, including: facilitating reservations and bookings; determining eligibility to receive services; implementing applicable restrictions and providing appropriate and safe activities and services; delivering consistent and personalized services based on prior usage and the individual’s stated preferences; processing payments; and managing guest requests, inquiries, and complaints. | Performance of a contract, such as processing payments Consent, such as the collection of information regarding prior injuries during a physical consultation Legitimate interests, such as providing personalized services (for example, offering fitness and/or recreational activities or opportunities based on past participation) Compliance with legal obligations related to financial transactions, such as record-keeping requirements Vital interests of the guest, such as contacting medical services in the event of an illness or injury occurring while using fitness equipment. |
| Food & Beverage Services | There are certain activities associated with this purpose, including facilitating reservations, accommodating dietary preferences, delivering consistent and personalized services based on prior experiences and guest-stated preferences, processing payments, arranging bookings, and managing guest requests, inquiries, and complaints. | Performance of a contract, such as processing payments Consent, such as collecting information regarding a guest’s dietary preferences, restrictions, or other personal requirements, when placing an order Legitimate interests, such as providing personalized services (for example, offering red wine based on a guest’s prior requests) Compliance with legal obligations relating to financial transactions, such as requirements to maintain books and records Vital interests of the guest, such as contacting medical services in the event of an illness or medical emergency occurring at a restaurant. |
| Children’s Services (For Parents and Legal Guardians) | Facilitating reservations and bookings; preparing and coordinating hotel accommodations and services in accordance with guests’ preferences, instructions, and expectations; processing payments and issuing invoices; and providing child-friendly food and beverage services (for example, offering special children’s menus or discounted breakfast options for children below a specified age). | Performance of a contract, such as where a child of a certain age staying in the room with their parents, may result in an additional charge or a discount Consent of a parent or legal guardian, such as fulfilling a child’s needs in accordance with parental instructions Legitimate interests, such as providing cribs and other child-related amenities Compliance with legal obligations relating to financial transactions, such as requirements to maintain books and records |
ADDITIONAL INFORMATION REGARDING YOUR PERSONAL PREFERENCES
Our objective is to better serve you, meet your expectations, and deliver the level of hospitality you anticipate at each stage of your travel journey, as well as to provide you with personalized advertising and marketing communications. Please see below for additional information regarding the Personal Data we collect in connection with your Preferences and how we use such data.
PREFERENCES | PURPOSE | LEGAL BASIS (WHERE APPLICABLE) |
Special Occasions | When you stay with us, we seek to assist you in celebrating any special occasions, such as anniversaries or birthdays. For example, we may note these dates to provide you with a birthday or anniversary amenity. | Legitimate interests, for the purpose of delivering exceptional services to you. Consent, where you have provided your agreement |
Interests and Passions | We aim to provide services that enhance your experience at Chicland Hotel. To achieve this, we may retain information regarding your preferences for certain types of activities you wish to participate in (such as beach excursions, fitness activities, travel and transportation details and related services, or spa services) to offer you similar experiences should you plan to stay with us again in the future. | |
Family Relationships (e.g., spouse, son, daughter, etc.) | We understand that your Preferences may vary depending on your traveling companions (for example, your preferred room type). We may maintain records of your relationships to assist us in providing the most comfortable stay possible at Chicland Hotel. For example, if we are aware that you are traveling with a young child, we may proactively arrange appropriate accommodations, such as a crib or an extra bed. | |
Dietary Preferences | When you stay with us, we seek to ensure your safety and well-being, to attend to your health-related needs where applicable, and to provide services designed to enhance your overall experience. For example, we may record your dining or beverage preferences in order to better accommodate your requests, including when you order in-room dining services or choose to dine at one of our cafés or restaurants. | Legitimate Interests, for the purpose of delivering exceptional service to you Consent |
HOW AND WHEN WE SHARE CUSTOMER DATA
Our objective is to serve you with hospitality and Services that meet your expectations. In order to do so, we may share Personal Data and Other Data with the following parties:
Chicland Hotel. We collect Personal Data and Other Data from affiliated companies for the purposes described in this Privacy Policy, such as providing and personalizing the Services, communicating with you, facilitating Loyalty Programs, and carrying out our business purposes. We share your Personal Data and Other Data used for making reservations with the relevant hotel in order to process and fulfill your reservation.
On-Property and Travel Service Providers. We may share your information with spas, restaurants, health clubs, and guest service departments located at our properties.
Advertising Partners. We share Personal Data and Other Data with Advertising Partners, including companies such as Meta, Google, and other similar entities, in order to provide marketing, advertising, and promotional services to you.
Service Providers. We disclose Personal Data and Other Data to third-party service providers, such as companies providing website hosting, automated chat features or AI-enabled technologies, data analytics, payment processing, reservation fulfillment, information technology and related infrastructure, customer service, email delivery, marketing, auditing, and other services.
Use and Disclosure of Other Information
We may use and disclose Personal Data as we believe to be necessary or appropriate:
To comply with applicable laws and regulations, including laws outside your country of residence;
To comply with legal process;
To respond to requests from public and governmental authorities, including authorities outside your country of residence, and to meet national security or law enforcement requirements; To enforce our terms and conditions;
To protect our business operations, including in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business.
We may use and disclose Other Data for any purpose, except where we are not permitted to do so under applicable law.
5. ORGANIZATIONS AND INDIVIDUALS AUTHORIZED TO PROCESS CUSTOMER PERSONAL DATA
For the purposes set out in this Policy and for other purposes to which the Customer has consented or as otherwise required by applicable law, the entities and individuals authorized to process the Customer’s Personal Data include the following:
Relevant internal personnel (including Front Office staff, Hotel Management, and Accounting personnel);
Advertising service providers and marketing partners;
Competent state authorities and regulatory bodies upon lawful request..
6. UPDATE, CORRECTION AND DELETION OF PERSONAL DATA
Customers have the right to access and review their Personal Data or to correct their Personal Data directly by logging into their account on the Website at https://chiclandhotel.com, or by requesting assistance from the Chicland Hotel administration.
Customers have the right to request that Chicland Hotel update, amend, or delete their Personal Data.
Customers are responsible for promptly updating and correcting their Personal Data with Chicland Hotel and for ensuring the accuracy and completeness of the Personal Data they provide.
Additional Information
For your protection, we will only process requests relating to Personal Data that are associated with the email address and/or loyalty account number that you confirm in your request. We may require verification of your identity before implementing certain requests.
We will endeavor to respond to your request as soon as reasonably practicable and in accordance with applicable law. Please note that certain Personal Rights may not be available under applicable law to all customers or users of our Services.
Contact Us
If you have any questions regarding your Privacy Choices or Personal Rights, please contact us at: https://chiclandhotel.com
7. RETENTION AND PROTECTION OF PERSONAL DATA
Retention Period Chicland Hotel retains Customers’ Personal Data in a form and manner appropriate to its operational activities and for a period consistent with the purposes of processing and the Customers’ requests.
The retention period shall depend on the purpose of processing, the Customer’s request, and/or any requirement of competent state authorities in accordance with applicable law. Personal Data shall be deleted, destroyed, or anonymized as soon as it no longer serves the retention purpose or upon receipt of a valid request from the Customer, unless otherwise required by law.
Unless otherwise provided by law, the commencement and termination of Chicland Hotel’s processing of Customers’ Personal Data shall be determined as follows:
Commencement: From the time the Customer provides consent permitting Chicland Hotel to process the Customer’s Personal Data in accordance with this Policy;
Termination: From the time Chicland Hotel completes the processing of the Customer’s Personal Data, or upon receipt of a request to cease processing and/or withdrawal of the Customer’s consent, and/or at such other time as prescribed by law;
Personal Data shall be securely stored on our Website at https://chiclandhotel.com until a deletion request is received from the data subject.
The selection and operation of data storage systems are subject to strict control in order to:
Monitor system access and internal access rights based on authorization levels;
Detect unauthorized access and enable data recovery in the event of an incident.
Chicland Hotel commits to processing Customers’ Personal Data in a secure and confidential manner and to safeguarding the lawful rights and interests of Customers in relation to Personal Data processing, within the operational capacity of Chicland Hotel and in accordance with applicable law. We implement appropriate data processing methods, together with suitable technical and organizational security measures, to prevent unauthorized access, reading, use, modification, disclosure, destruction, or other unlawful processing of Personal Data. However, the internet environment is not completely secure, and we cannot guarantee absolute security of Personal Data transmitted via the internet. Accordingly, Personal Data collected and stored may be subject to unauthorized access by third parties (such as hackers), which may cause potential impacts or damages to Customers. When using the internet to transmit Personal Data, Customers should use secure systems to access websites, applications, or devices. Customers are responsible for safeguarding their access credentials for each website, application, or device and must keep such information confidential. Customers shall promptly notify Chicland Hotel upon detecting any misuse of login information and immediately change their passwords. Chicland Hotel will use reasonable efforts to remedy and reinforce security measures and to mitigate any resulting damages.
Sensitive Personal Data
We collect Sensitive Personal Data only where necessary to reasonably perform the Services requested or where required by applicable law. Unless we expressly request such information, Customers are requested not to send or disclose to us, through or in connection with the Services (including via email), any Sensitive Personal Data, including but not limited to: social security numbers, taxpayer identification numbers, passport numbers, driver’s license numbers, or other government-issued identification numbers; credit or debit card details or financial account numbers (with or without any access code or password); credit history; or information relating to race, religion, ethnicity, sexual life or sexual orientation, health or medical information, genetic or biometric data, biometric identifiers, political or philosophical beliefs, political party or trade union membership, background check information, criminal records, or information relating to judicial or administrative proceedings.
Use of Services by Minors
The Services are not directed to children, and we do not knowingly solicit or collect Personal Data from children under eighteen (18) years of age without parental or legal guardian consent. We request that children do not provide Personal Data through the Services.
8. PRIVACY CHOICES & CUSTOMER PERSONAL RIGHTS
Customer Rights
Customers have the right to be informed about the processing of their Personal Data.
Customers have the right to consent or refuse to consent to the processing of their Personal Data. Customers may withdraw their consent at any time, subject to the relevant provisions of this Policy and applicable law.
Customers have the right to restrict and object to Chicland Hotel’s processing of their Personal Data in order to prevent or limit the disclosure of Personal Data or its use for advertising and marketing purposes that are inconsistent with this Policy and applicable law. Chicland Hotel shall respond to and implement the Customer’s request within seventy-two (72) hours of receipt.
Customers have the right to delete their membership account at any time. Upon deletion of the account, we will cease using and shall proceed to delete or anonymize the Customer’s Personal Data.
Customers have the right to request that Chicland Hotel provide their Personal Data in accordance with the following procedures:
Upon requesting access to Personal Data, the Customer or the Customer’s lawful representative shall submit a Personal Data Request Form (in the prescribed template) to Chicland Hotel either directly at Chicland Hotel’s headquarters, via Chicland Hotel’s official email address, or through postal services.
Chicland Hotel shall designate responsible personnel to receive and process the request and to maintain records of Personal Data disclosures. Where the requested Personal Data does not fall within Chicland Hotel’s authority, Chicland Hotel shall notify and guide the Customer to the competent authority or clearly inform the Customer of the inability to provide such data.
Within seventy-two (72) hours from receipt of a valid request, Chicland Hotel shall notify the Customer of the timeframe, location, and method of data provision; any actual costs incurred for printing, copying, postal delivery, or fax transmission (if applicable); and the payment method and deadline.
Customers have the right to lodge complaints, denunciations, or initiate legal proceedings in accordance with applicable law. Customers may submit complaints to the website administrator via Email: hotel@chicland.vn or hotline: 0236.223.2222. Upon receipt of such feedback, Chicland Hotel shall verify the information and, where the complaint is substantiated, take timely corrective action.
Customers have the right to claim compensation for damages in accordance with applicable law in the event of violations relating to the protection of their Personal Data.
Customers have the right to self-protection in accordance with applicable law or to request competent authorities or organizations to implement civil remedies, including recognition, respect, protection and assurance of civil rights; cessation of infringing acts; public apology and rectification; performance of obligations; compensation for damages; annulment of unlawful individual decisions issued by competent authorities, organizations, or persons; and other remedies as provided by law.
Customer Obligations
To safeguard their own Personal Data and request relevant organizations or individuals to protect their Personal Data.
To respect and protect the Personal Data of others.
To provide complete and accurate Personal Data when consenting to Chicland Hotel’s processing of such Personal Data.
To commit, represent, warrant, and assume full responsibility when providing Personal Data of third parties to Chicland Hotel. The Customer represents and warrants that he/she has obtained lawful authorization from such third party for the provision and processing of the Personal Data and has fully informed such third party of, and obtained consent to, all contents of this Policy, including consent for Chicland Hotel to process such third party’s Personal Data for one, several, or all of the purposes set out in this Policy.
To promptly notify, update, and supplement accurate Personal Data to Chicland Hotel in accordance with the purposes of processing.
To comply with the conditions (if any) applicable when exercising Customer rights under this Policy and applicable law.
To fulfill other obligations as provided in this Policy and applicable law.
9. CUSTOMER CONSENT AND WITHDRAWAL OF CONSENT
Customer Consent
Chicland Hotel respects and safeguards Customers’ information. Accordingly, Chicland Hotel shall process Customers’ Personal Data only for the purposes set out in this Policy and upon obtaining the Customer’s consent, unless otherwise provided by applicable law.
By agreeing to purchase Products of Chicland Hotel, the Customer acknowledges that he/she has been fully informed of and understands the contents of this Policy, including but not limited to: the categories of Personal Data processed by Chicland Hotel; the purposes of processing; the organizations and individuals authorized to process Personal Data; and the Customer’s rights and obligations.
A Customer shall be deemed to have consented to the processing of his/her Personal Data by Chicland Hotel upon performing any of the following actions:
Providing written confirmation when transacting directly at Chicland Hotel;
Registering for a membership card or becoming a loyalty member of Chicland Hotel;
Accessing or conducting transactions on Chicland Hotel’s online platforms (including website, Facebook, etc.);
Registering for or logging into an account on Chicland Hotel’s website.
By carrying out any of the foregoing actions, the Customer voluntarily consents to Chicland Hotel’s processing of his/her Personal Data in accordance with the processing purposes applicable from time to time.
In the event that the Customer does not consent to Chicland Hotel processing his/her Personal Data for any purpose, the Customer may submit a request to the contact details provided in this Policy. While Chicland Hotel respects the Customer’s choice, certain services or benefits may not be available as a result.
Where the Customer authorizes an organization or individual to act on his/her behalf in relation to procedures concerning the processing of Personal Data, the Customer or the Customer’s lawful representative must provide Chicland Hotel with a valid written authorization. If authorizing an individual, the authorization must be notarized or duly certified. If authorizing an organization, the authorization must bear the signatures of the Customer and the duly authorized representative of such organization. The authorization document must clearly state that the Customer has been fully informed of the policies and regulations relating to Personal Data processing and consents to Chicland Hotel processing the Customer’s Personal Data.
In relation to the processing of Sensitive Personal Data, Chicland Hotel shall notify the Customer that the data to be processed constitutes Sensitive Personal Data.
Withdrawal of Consent
Customers have the right to withdraw their consent to the processing of their Personal Data. To withdraw consent, the Customer must submit a request to Chicland Hotel in a format capable of being printed or reproduced in writing, including electronic or other verifiable formats.
Upon receipt of a request for withdrawal of consent, Chicland Hotel shall inform the Customer of the potential consequences or impacts that may arise from such withdrawal. Chicland Hotel shall cease processing and require relevant organizations and individuals to cease processing the Personal Data for which consent has been withdrawn.
The Customer acknowledges that withdrawal of consent shall not affect the lawfulness of processing carried out based on consent prior to its withdrawal.
Chicland Hotel may process Personal Data without the Customer’s consent in the following circumstances:
In emergencies where immediate processing of relevant Personal Data is necessary to protect the life or health of the Customer or another person;
Where disclosure of Personal Data is required by law;
For the performance of obligations under agreements and/or contracts between the Customer and relevant agencies, organizations, or individuals as prescribed by law;
To serve the activities of competent state authorities in accordance with applicable law;
Other cases as provided by law.
Additional Information
To protect you, we will respond only to requests concerning Personal Data associated with the email address and/or loyalty account number that you confirm in your request, and we may require identity verification before fulfilling certain requests.
We will endeavor to respond to your request as soon as reasonably practicable and in accordance with applicable law. Please note that certain Personal Rights may not be available under applicable law to all Customers or to individuals using our Services
Contact Us
If you have any questions regarding your Privacy Choices or Personal Rights, please contact us at: https://chiclandhotel.com
10. CONTACT INFORMATION
Chicland Hotel recommends that Customers regularly visit the website https://chiclandhotel.com to stay informed of any updates or amendments (if any) to this Notice.
With the objective of continuously enhancing service quality, Chicland Hotel welcomes and values all feedback, inquiries, and complaints from our Customers. Please contact us at:
Company Name: Chic-Land Joint Stock Company
Tax Code: 0401699071
Address: No. 210 Vo Nguyen Giap street, An Hai ward, Da Nang city, Vietnam
Phone Number: 0236.223.2222
Email: hotel@chicland.vn
Website: https://chiclandhotel.com
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